Terms & Conditions

Please read these Terms & Conditions carefully before using the Peppher.com website. By accessing or using the Site, you agree to be bound by these terms. If you do not agree with any part of these Terms, you must not use the website.

1. General Information

The Site is owned and operated by Samsarv Fashions, a business registered in Kolkata, India. These Terms govern your access to and use of Peppher.com, including any purchases made through the website.

2. Account Registration

To make purchases or access certain features, you may be required to create an account. By registering, you agree to:

  • Provide accurate, current, and complete information about yourself
  • Maintain the confidentiality of your account and password
  • Notify us immediately of any unauthorized use of your account

You are responsible for all activity under your account, whether or not authorized by you.

3. Product Availability and Pricing

All product prices are listed in INR and are subject to change. We make every effort to ensure that our product inventory is up-to-date; however, we cannot guarantee the availability of any product at all times. In the event that an item is out of stock, we will notify you and offer alternatives, including a refund.

Shipping Costs will be calculated at checkout based on your location.

4. Order Acceptance and Cancellations

By placing an order, you offer to purchase goods in accordance with these Terms. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in pricing, or problems with your payment method.

Made-to-Order Cancellations: These orders may be canceled within 24 hours of placing the order. After 24 hours, cancellation is not possible.

5. Payment

We accept the following methods of payment:

  • Credit Cards (MasterCard, Visa, American Express)
  • Debit Cards
  • Net Banking
  • UPI Payments

Payments are processed securely through trusted payment gateways. You agree to provide current, accurate, and complete payment information for all transactions.

6. Delivery and Shipping

We deliver across India with the following estimated delivery times:

  • Metro cities (Kolkata, Mumbai, New Delhi, Bangalore, Chennai): 2-3 business days
  • Other locations: 4-6 business days

While we strive to meet these delivery times, they may be subject to delays due to circumstances beyond our control (e.g., shipping carrier issues, natural disasters, etc.).

7. Returns, Exchanges, and Refunds

We do not accept returns or exchanges on any products, including Ready-to-Wear, Custom-Made, or Discounted items. Please ensure that you review your order carefully before confirming your purchase.

Refunds for canceled Made-to-Order products will be processed to your original payment method and may take 7-10 business days to reflect in your account.

8. Intellectual Property

All content on this Site, including text, graphics, logos, and images, is the property of Peppher.com and is protected by Indian copyright laws. You may not use, reproduce, or distribute any of the content without explicit written permission.

9. Limitation of Liability

Peppher.com and its affiliates will not be liable for any loss, injury, or damages resulting from the use or inability to use the website, including indirect, incidental, or consequential damages.